3.1 Where you place an order through South Survey Ltd for standard stock products which are not ordered to your specification you can cancel your order at any time before the goods have been despatched to you.
3.2 Following receipt of the goods, you can cancel your contract by notifying us (as set out in section 4 below) within fourteen (14) days of the date on which the goods were delivered. This means that if you change your mind about the goods or for any other reason you decide you do not want to keep the goods; you can notify us of your decision to cancel the contract, and then return the goods to us for a refund. If your order comprises more than one item you can cancel and return any of the items individually or in combination. A restocking charge of 15% of the item value may be charged.
3.3 Nothing within this Returns Policy or the Terms of Sale affects your rights under law, and in particular you will always be entitled to return goods to us for a full refund if they were misdescribed, or are not of satisfactory quality or reasonably fit for their purpose and we cannot remedy the fault to your reasonable satisfaction.
4.1如果您希望取消订单，请通过呼叫01200 429870联系South Squest Ltd.请将您的发票递送，并准备引用您的发票号码，并指定您要返回的货物。或者，您可以向我们提供取消的书面通知。这可以通过在南调查有限公司，21位Deanfield Court，Clitheroe，Lancashire，BB7 1Qs写信给我们。您必须在书面通知中包含您的发票号，并清楚地指定您希望退回的商品以及退货的原因。
4.2 Where you cancel your order after the goods have been delivered you agree to return the goods to us by following the procedure set out below.
5.1 If you would like to return the goods yourself, you can take or send them to South Survey Ltd, 21 Deanfield Court, Clitheroe, Lancashire, BB7 1QS. You will need to take or send all of the goods you are returning, together with a copy of your invoice.
5.2 To arrange collection of the unwanted goods please contact South Survey Ltd, 21 Deanfield Court, Clitheroe, Lancashire, BB7 1QS. Alternatively you can speak to South Survey Ltd 01200 429870. Please have your invoice number to hand. We will then arrange for your unwanted goods to be collected. A collection fee and restocking fee will apply.
6.2 If the goods are damaged whilst in your care (including damage caused in assembling or disassembling the goods), if you fail to return all parts of the goods or otherwise if your failure to take reasonable care of the goods means that we reasonably believe that resale will not be possible at all, you agree that we may withhold payment of all or part of the refund in respect of the goods as compensation for our loss on these goods.
7.1 Collection of the goods will only take place from the delivery address to which they were delivered, and will be subject to the following conditions:
7.1.3 a collection document must be signed by you to confirm that the collection has taken place. The collection document will be provided by the representative who comes to collect your goods;
7.1.4 you keep the goods at your own risk until they have been removed by our collection agents from your premises;
7.1.5 if you are not personally available to undertake any of your obligations under this paragraph 7.1, you may appoint a representative to do so in your place. The representative must be an adult capable of supervising collection on your behalf, and you agree that we will be entitled to rely on the representative's instructions as if they were your own;
9.2 The refund will include the cost of the returned goods and the original delivery fee (where you are returning all of the goods on the order) less any charges for failure to take reasonable care of the goods and any collection fees.